How AI Is Augmenting Human Intelligence Moving Forward
- May 16, 2018
- By Franki Chamaki
The dawn of collaborative intelligence is already here
AI is often given a bad rap for enabling robots to replace human jobs, but that’s not really the full picture. What’s occurring is a modern industrial revolution, in which machine learning and automation is disrupting every industry the way computers did from the 1970s up until 2000s.
The paradigm shift between humans and computers is increasing, and how we utilize computers to assist in our job functions is going to change along with it. Machines aren’t taking human jobs – they’re solidifying our businesses and making our jobs (and lives) easier along the way.
Finding better new answers together
When working together, AI and humans can achieve great things. A recent Harvard study showed human analysis combined with deep learning achieved better results compared to pathologist only or AI only. By working together, they achieved a 99.5 percent success rate identifying cancer.
During Google’s I/O ’18 Keynote we saw something even more interesting. Not only did AI augment doctors diagnosis of diabetic retinopathy, we saw AI predict other elements not easily possible such as age, sex, weight and risk of cardiovascular disease.
The evolved relationship between man and tools
The power of artificial intelligence is anything but artificial. The ability to process and analyze millions of calculations per second gives AI the ability to quickly present information to human workers in a digestible fashion.
Automation and machine learning give human workers superpowers they had never possessed. By working in collaboration, human powers and skills are amplified by augmented intelligence. This new collaborative intelligence will be capable of performing unimaginable superhuman feats.
So human roles aren’t disappearing – in fact, Paul Daugherty, Accenture’s Chief Technology and Innovation Officer, argues that AI is actually creating new human career paths. Paul’s talks about 3 new jobs A.I. is creating: Trainers, Explainers, and Sustainers.
While the autonomous car doesn’t require a driver, it does require an Explainer to translate between tech and business units, Trainers to guide AI in its learning, and Sustainers to ensure everything works as designed.
The same is true of Vending Analytics (and other application we are working), where inventory management, product selection, and placement are optimized using the power of collaborative intelligence. Vending machine operators or category planners aren’t being displaced by AI – their job is being made easier and more insightful than ever before while revenue streams are being optimized for growth.
In most cases, HIVERY acts as both Explainers and Trainers, while our customers are Sustainers who ensure our AI applications are making recommendations align with their business goals.
Since 2013, jobs requiring AI skills have grown over 450 percent. Active AI startups have grown by 1400 percent since 2000. This modern tool is not only creating jobs, but it’s carrying a large portion of the economy on its back in the process.
The fear and doubt surrounding AI typically revolve around how it interacts with humans. Perspectives on AI are shifting now that AI is permeating into the society. Digital assistants like Amazon’s Alexa and Apple’s Siri, for instance, are now used by half the population, and 68 percent of users believe AI is less biased than humans.
I think for AI augmentation to work well with humans, it’ll require an element of humanization through a personality. We might consider in the prospect of “personality donors” similar to “blood donors” who might “donate” parts of their personality for specific tasks requiring intense human interaction.
A medical practitioner whose concerned patient interaction requires empathy and confidence or in customer service roles with an irate customers that require calm, understanding and politeness on the phone. Here is a great example of AI personality and humanization. In fact the Google has an entire team dedicated to it), and acting too little (or too much) like a human can make AI creepy leading to Uncanny valley. So this is a balancing act and as much as art than science.
It’s natural to fear change and the unknown, and Hollywood certainly hasn’t made trusting robots any easier. But the next phase of the industrial revolution is upon us, and our creativity, morality, and emotion are the strengths we’ll always hold over machines.
3 new jobs A.I. is creating: Trainers, explainers, and sustainers
‘Machines of Loving Grace,’ by John Markoff
Human + Machine: Reimagining Work in the Age of AI
Why Automation Today Is Like Computers in the 1980s
10 Charts That Will Change Your Perspective On Artificial Intelligence’s Growth
Consumers: 46% use Voice Assistants in US, 68% Think AI Less Biased
The 6 Critical Chatbot Statistics for 2018
Google Wants to Give Your Computer a Personality